Privacy Policy

1. Introduction

YougaWorld respects your right to privacy and takes your privacy seriously. YougaWorld is committed to protecting and securing any personal information that you share with us. By using our website or the services offered by us, you are consenting to our use of such personal information as you provide to us as described herein. If you do not consent to our use of your information, please do not use our services. 


We need to collect, use and disclose personal information in order to perform our business functions and activities, including making and managing travel bookings on behalf of our customers. We are firmly committed to protecting the privacy and confidentiality of personal information with various physical, electronic and procedural safeguards. For the purposes of the General Data Protection Regulation (“GDPR”) we assume a role of either the “data processor” or “data controller” for any personal information you provide to us in connection with our relationship. The exact role assumed depends on the context of our relationship with you and the purpose of the processing of personal information.


For the provision of retail travel services by YougaWorld, we will be the data controller and this Policy shall apply. Likewise, for the purpose of all our marketing activities, we will be the data controller and this Policy shall apply. By providing personal information to us, you agree that this Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Policy. If you do not agree with any part of this Policy, you must not provide your personal information to us.

If you do not provide us with your personal information, or if you withdraw a consent that you have given under this Policy, this may affect our ability to provide services to you or negatively impact the services we can provide to you.


2. What does YougaWorld do?

YougaWorld provides you with travel-related services and enables you to book a travel package that includes bookings of any of the following: a hotel room, leisure activities and a selection of travel packages with third party providers. We offer customer support to you through our customer services team to deal with any issues you have with your booking.


3. What personal information do we collect?

Personal information has the meaning given under your local data protection law, and, the meaning of personal data given under the GDPR, where applicable. Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel related services and/or products on your behalf.


We therefore typically process the following types of personal information about you:

- contact information (such as name, residential/mailing address, telephone number, email address);

- passport details;

- payment account information (credit/debit card details, including card type, card number, security number and expiry date);

- information about your dietary requirements and health issues (if any); and


When you make contact with us for other purposes, we may also collect personal information about you in relation to those purposes. For example, we may collect your personal information so we can contact you to respond to an enquiry or feedback you have sent to us. We also collect information that is required for use in the business activities of YougaWorld, including for example, financial details necessary in order to process various transactions and other relevant personal information you may elect to provide to us. 

 You may also be required to provide information about any other travellers on your booking, your marketing preferences, and additional information if you participate in a survey or competition. 

In some circumstances, we may collect personal information from you, which may be regarded as sensitive information under your local data protection laws. Sensitive information may include (without limitation) your racial or ethnic origin, philosophical or religious beliefs or affiliations, sexual preferences or practices, and health information. We will only collect sensitive information in compliance with your local data protection laws, with your explicit consent and where it is reasonably necessary for, or directly related to, one or more of our functions or activities (e.g. to make travel arrangements), unless we are otherwise required or authorised to do so by law. To the extent permitted or required under your local data protection laws, you consent to us using and disclosing your sensitive information for the purpose for which it was collected, unless we subsequently receive your consent to use it for another purpose.

If you’re an employee of a corporate account, a vendor or other type of business partner such as a Property Owner, Property Manager, travel agent, other information collected can include employer, employee identification number, or other relevant details.


External Links

If any parts of our Online Services link you to other websites or Apps, those newly opened links do not operate under this Privacy Policy. We therefore recommend you examine the privacy policies posted on those other online areas to understand their procedures for collecting, using, and disclosing personal information.


4. How do we collect personal information?

Information Provided Voluntarily

We will only collect personal information in compliance with your local data protection laws. We usually collect your personal information from the information you submit during the course of your relationship with us.


Generally, this collection will occur when you:

· Contact us in person, by telephone, letter, email;

· Visit our websites;

· Connect with us on social media.


We may collect personal information about you when you:

· Purchase or make enquiries about travel arrangements or other products and services;

· Enter competitions or register for promotions;

· Subscribe to receive marketing from us (e.g. e-newsletters);

· Request brochures or other information from us; or

· Provide information, or use our services, on social media.


Unless you choose to do so under a pseudonym or anonymously, we may also collect your personal information (except sensitive information) when you complete surveys or provide us with feedback.

In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person, on your behalf, makes a travel booking which includes travel arrangements to be used by you, and vice versa (i.e. a group booking made for you by your friend or a group making made for a friend by you). Where this occurs, we will rely on the authority of the person making the travel booking as the Lead passenger to act on behalf of any other passenger on the booking. The Lead Passenger agrees to have obtained the consent of the other person for YougaWorld to collect, use and disclose the other person’s personal information in accordance with this Policy.


You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent or if you did not obtain consent before providing another person’s personal information to us.

We strive to maintain the accuracy of your personal information that we store, however, you can assist us with this considerably by promptly contacting us if there are any changes to your personal information or if you become aware that we have inaccurate personal information relating to you (see section 12 below). We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal information that you, or a person acting on your behalf, provide to us.


Information that we collect automatically 

When you visit us on our Online Services, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws.

Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type (such as Firefox, Safari, or Internet Explorer), your Internet Service Provider (ISP), your operating system and carrier. For website users, details of any referring website or exit pages as well as broad geographic location (e.g., country or city-level location) are also collected.


We may also collect other technical information such as how your device has interacted with our Online Services, including the pages accessed and links clicked, i.e. trips viewed and the time and date of these.


Collecting this information enables us to better understand the visitors who come to our Online Services, where they come from, and what content on our Online Services is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Online Services for our visitors, for example, to customize your user experience, tailor your searches and show you advertisements that may be of interest. We also use this automatic information to prevent and detect fraud.

Some of this information may be collected using cookies and similar tracking technology, as explained further under Cookie Policy (section 10).


5. How do we use your information?

We will only process your information, where:

· you have given your consent to such processing (and may withdraw at any time, as detailed in section 9)

· the processing is necessary to provide our services to you;

· the processing is necessary for compliance with our legal obligations; and/or

· the processing is necessary for our legitimate interests or those of any third party recipients that receive your personal information (detailed in section  6)

In detail: When you contact us in relation to a travel booking or query, we collect your personal information generally to provide you with travel advice and/or to assist you with booking travel and/or travel related products and services. However, the purpose for collection may differ depending on the particular circumstances as disclosed in this Policy (e.g. collection of your personal information for the purpose of your participation in a competition, provision of feedback, etc.).


When you book or otherwise arrange travel related products and services through us, we usually act as an agent for the relevant travel service providers (e.g. for a hotel). In this case, we process your personal information as necessary so as to provide the services you requested from us. This usually includes collecting personal information about you both for our internal purposes as described in this Policy and for the travel service provider for whom we act as agent (e.g. to provide you with the booked services). For example, if you book pre-accommodation through us, then we use your personal information to enable your accommodation to be booked and disclose it to the hotel solely for this purpose.


We may therefore share your information with our travel service providers such as hotel, airline, car rental, or other providers, who fulfil your travel bookings. We encourage you to review the privacy policies of any third-party travel service providers whose products you purchase through us. We will provide you with copies of all relevant travel service provider terms, conditions and privacy policies on request. For more information about the disclosure of personal information to travel service providers located overseas, please refer to section 6.

If you have any concerns regarding the transfer of your personal information to a travel service provider, or you wish to contact us for further information, please refer to the Contact section below (section 12).


The purposes for which we collect personal information further include:

· Providing you with services and tools you choose to use (for example, saving travel preferences on our websites or saving personal information to allow for pre-population of online forms);

· Developing and improving our products and services and those of our related entities;

· Servicing our relationship with you by, among other things, creating and maintaining a customer profile to enable our brands to service you better or presenting options on our website we think may interest you based on your browsing and preferences;

· Involving you in market research, gauging customer satisfaction and seeking feedback regarding our relationship with you and/or the service we have provided;

· To facilitate your participation in loyalty programs and online competitions;

· For internal research and analysis in relation to our business and services, including but not limited to trends and preferences in sales and travel destinations and use of our websites;

· Internal accounting and administration;

· Identification of fraud or error;

· Resolve disputes, collect fees, or troubleshoot problems

· Enforce our Terms of Use

· Regulatory reporting and compliance;

· Compliance with our legal obligations and any applicable customs/immigration requirements relating to your travel; and


Where permitted by local data protection laws, we may use your personal information to send you targeted marketing activities relating to our products and services (and those of third parties) that we think may interest you, unless you have requested not to receive such information. These may include, but are not limited to, mail outs, electronic marketing and notifications as described below. We will only use your personal information to send electronic marketing materials to you (including e-newsletters, email, SMS) if you have opted-in to receive them.

Should you no longer wish to receive promotional/marketing material from us, participate in market research or receive other types of communication from us, please refer to the Contact section below (section 12). You can unsubscribe from receiving electronic marketing materials by following the unsubscribe prompt in any email or other form of electronic marketing you receive from us. Please also see the Your data protection rights section (Section 9) of this Policy to learn about your ability, at any time, to opt out or limit the use of your browsing behaviour for online behavioural advertising purposes.


6. Who do we share your personal information with?

Third party services providers

We do not and will not sell, rent or trade your personal information. We will only disclose your personal information to third parties in the ways set out in this Policy and, in particular, as set out below, and in accordance with your local data protection laws. Note that, in this Policy, where we say “disclose”, this includes to transfer, share (including verbally and in writing), send, or otherwise make available your personal information to another person or entity.


Your personal information may be disclosed to the following types of third parties:

· our contractors, suppliers and service providers, including without limitation:

· in each of the circumstances set out in section 5 (How do we use your personal information?);

· suppliers of IT based solutions that assist us in providing services to you (such as any external data hosting providers we may use);

· publishers and distributors of marketing material;

· event and expo organisers;

· marketing, market research, research and analysis and communications agencies;

· external business advisers (such as lawyers, accountants, auditors and recruitment consultants);

· travel service providers such as travel wholesalers, tour operators, airlines, hotels, car rental companies, transfer handlers and other related service providers;

· any third party to whom we assign or novate any of our rights or obligations;

· a person making your travel booking on your behalf (i.e. a family member, friend or work colleague);

· a person who can verify to us that they have a relationship with you (e.g. a family member) where you are not contactable, the person correctly answers our required security questions and the request is, in our opinion, in your interest (for example, where the person is concerned for your welfare or needs to undertake action on your behalf due to unforeseen circumstances);

· as required or authorised by applicable law, and to comply with our legal obligations;

· customs and immigration to comply with our legal obligations and any applicable customs/immigration requirements relating to your travel;

· government agencies and public authorities to comply with a valid and authorised request, including a court order or other valid legal process;

· various regulatory bodies and law enforcement officials and agencies, including to protect against fraud and for related security purposes; and

· enforcement agencies where we suspect that unlawful activity has been or may be engaged in and the personal information is a necessary part of our investigation or reporting of the matter.


Other than the above, we will not disclose your personal information without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety of an individual or to public health or safety or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), or where such disclosure is authorised or required by law (including applicable privacy / data protection laws).


On our websites, you may choose to use certain features that can be accessed through, or for which we partner with, other entities that are not otherwise affiliated with us. These features, which include social networking and geo-location tools, are operated by third parties, including social networks, and are clearly identified as such. These third parties may use or share personal information in accordance with their own privacy policies. We strongly suggest you review the third parties’ privacy policies if you use the relevant features.


International data transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident and outside of the EEA. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).

Specifically, the servers of our website are located in the US, and our third-party service providers may operate around the world. This means that when we collect your personal information we may process it in any of these countries.

We will ensure that any such international transfers are either necessary for the performance of a contract between you and the overseas recipient or are made subject to appropriate or suitable safeguards as required by your local data protection laws (e.g. GDPR). We will provide you with copies of the relevant safeguard documents on request.

It is possible that information will be transferred to an overseas recipient (other than any of our overseas related entities) located in a jurisdiction where you will not be able to seek redress under your local data protection laws and that does not have an equivalent level of data protection as in your jurisdiction. To the extent permitted by your local data protection laws, we will not be liable for how these overseas recipients handle, store and process your personal information.


Travel service providers located overseas

In providing our services to you, it may be necessary for us to disclose personal information to relevant overseas travel service providers. We deal with many different travel service providers all over the world. Relevant travel service providers will typically receive your personal information in the country in which they will provide the services to you or in which their business is based.


Our third party service providers located overseas

We may also disclose your personal information to third parties located overseas for the purpose of performing services for us, including the storage and processing of such information. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable administrative services by them on our behalf.

If you have any questions regarding where or to whom your personal information will be sent, please refer to the “Contact us” section (section 12).


7. Data Retention

We retain the personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise the data or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

We will anonymise or aggregate your data if we intend to use it for analytical purposes or trend analysis over longer periods. 


8. Security of Information

We are committed to safeguarding and protecting your personal information via implementing various physical, electronic and managerial security procedures in order to protect the personal information it holds from loss and misuse, and from unauthorised access, modification, disclosure and interference. YougaWorld regularly reviews security technologies and will strive to protect your personal information as fully as we protect our own confidential information. YougaWorld is not responsible for any third party’s actions or their security controls with respect to information that third parties may collect or process via their websites, services or otherwise. 


9. Your data protection rights

If you are a resident of the European Economic Area, you have the following data protection rights:

· If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us at the information provided at the bottom of this Privacy Policy.

· If you request access to your personal data we will confirm whether we hold your information and provide you with a copy, explaining how we process it and why, how long we store it for and your rights associated with it.

· If you request deletion of your personal information, we will erase it. Please do note that we will need to retain any information that we require to fulfil our legal obligations or to establish, exercise or defend a legal claim.

· You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us the information provided at the bottom of this Privacy Policy.

· You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.

· Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

· You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. 

Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available at https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm 

The easiest way to submit your request to us is through our “Contact us” section at bottom of this Privacy Policy.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.


10. Tracking Technologies & Cookies

We may use third-party web analytics services on our websites and mobile apps (such as Google, Facebook, affiliate tracking etc.). The analytics providers that administer these services use technologies such as cookies and web beacons to help us analyse how visitors use our websites and apps.

When you access our website, open electronic correspondence or communications from us, our servers may record data regarding your device and the network you are using to connect with us, including your IP address. An IP address is a series of numbers which identify your computer, and which are generally assigned when you access the internet. We may use IP addresses for system administration, investigation of security issues and compiling anonymised data regarding usage of our website and/or mobile applications. We may also link IP addresses to other personal information we hold about you and use it for the purposes described above (e.g. to tailored online advertising, provided you have opted in).


What are Cookies?

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device and provide you with a better website experience.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. Cookies in themselves do not identify the individual user, just the computer or mobile device you are using via a randomly generated identifying tag.


How does YougaWorld use Cookies?

Cookies may be used to help speed up the booking process so you do not need to re-type the same information. We may use cookies to measure website usage such as number of visitors on a certain page, entry and exit points of visitors, and details of activities and searches performed with related information. If you are making a purchase, we may also use cookies to keep track of the transaction from one page to the next. We do not store any personal information in the cookie or use it for any other purpose.


First and third party cookies

First-party cookies are cookies that belong to YougaWorld, third-party cookies are cookies that another party places on your device through our Service. Third-party cookies may be placed on your device by someone providing a service for YougaWorld, for example to help us understand how our service is being used. Third-party cookies may also be placed on your device by our business partners so that they can use them to advertise products and services to you elsewhere on the Internet.


What types of Cookies YougaWorld uses

There are generally four categories of cookies: “Strictly Necessary,” “Performance,” “Functionality,” and “Targeting.” YougaWorld may routinely use all four categories of cookies on the Service. You can find out more about each cookie category below.


1) Strictly Necessary Cookies. These Cookies enable services you have specifically asked for. 

These Cookies are essential in order to enable you to move around YougaWorld.com and use its features, such as accessing secure areas of the website. Without these Cookies, services you have asked for, such as shopping baskets or e-billing, may not be provided. 


2) Performance Cookies. These Cookies collect anonymous information on the pages visited. 

These Cookies collect information about how visitors use YougaWorld.com, for instance which pages visitors go to most often, and if they get error messages from web pages. These Cookies don’t collect information that identifies a visitor. All information these Cookies collect is aggregated and therefore anonymous. It is only used to improve how YougaWorld.com works.


3) Functionality Cookies. These Cookies remember choices you make to improve your experience.
These Cookies allow YougaWorld.com to remember choices you make (such as language, inquiry input, travel preferences) and provide enhanced, more personal features. These Cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise.


4) Targeting/Advertising Cookies. These Cookies use information about your browsing in order to make advertising more relevant to you and your travel needs.

These Cookies are used to deliver adverts more relevant to you and your travel needs. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of our digital advertising campaigns. They are placed by third party advertising networks on our behalf and with YougaWorld’s permission. They remember that you have visited YougaWorld.com and this is shared with other organisations such as media owners.

If you'd prefer to restrict, block or delete Cookies from YougaWorld.com, you can use your browser to do this. www.aboutcookies.org gives full details of how to manage Cookies on different types of web browser.

If you decide not to allow YougaWorld.com as a “trusted site”, please be aware that you may be unable to use the site and should call our call centre to proceed with your booking.

You can find more information about Cookies at: http://www.allaboutcookies.org and http://www.youronlinechoice.eu


11. Changes to our  Policy

Changes to this Privacy Policy will be made when required in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.


12. Contact us

If you have any questions or concerns about our use of your personal information, please contact us via email info@yougaworld.com. We will respond to these requests within one month.